Return Policy

1. How long do I have to return an item, and is it 14 days from purchase or from delivery?

You have 14 calendar days to request a return. This window is counted from your date of purchase (the date your order was placed), not from the date the item is delivered to you. Your order confirmation email shows your purchase date — that is the date the 14-day clock starts.

Your return request must be submitted to us within this 14-day window. Once we've issued a return authorisation, we'll agree a reasonable timeframe with you to get the item back to us.

2. How do I request a return, and what email do I contact?

Email us at sales@africandronesolution.co.za with your order number, the item(s) you want to return, and your reason for the return. You can also reach us by phone or WhatsApp at 078 514 2740.

We will respond with a return authorisation and clear instructions on how and where to send the item back. Please do not ship any item back to us before receiving this authorisation, as unauthorised returns may be delayed or refused.

3. What condition must the returned item be in?

The item must be unused and in its original packaging, with all accessories, cables, manuals and documentation included, exactly as it was received. It does not need to be factory-sealed, but it must not show signs of use, flight, installation or damage.

Items returned used, damaged, incomplete, or without original packaging may be refused, or may only qualify for a partial refund reflecting the reduction in value.

4. Who pays for return shipping, and are shipping fees refundable?

If you are returning an item because you changed your mind or ordered the wrong thing (i.e. the item and our service were correct), you are responsible for the cost of shipping it back to us, and your original outbound shipping fee is not refundable.

If the return is because the item arrived damaged, defective, or you received the wrong item (i.e. the fault is ours), we cover the full cost of return shipping and refund your original shipping fee in full — see sections 6 and 7 below.

5. How will my refund be issued, and how quickly?

Once we receive your returned item and confirm it meets the conditions in section 3, we will issue your refund within 14 business days.

Refunds are paid by EFT (bank transfer) to your bank account, or refunded to the original payment method if you paid via a card or instant-EFT payment link we sent you. We do not issue store credit unless you specifically request it. We will confirm the refund amount and method with you by email before it's processed.

6. What happens if my item arrives damaged?

Please inspect your order as soon as it arrives and report any damage to us within 48 hours of delivery, with photos of the item and its packaging, sent to sales@africandronesolution.co.za.

For items that arrive damaged, you will receive a full refund (including your original shipping fee) or a free replacement, whichever you prefer. We arrange and pay for collection of the damaged item — you pay nothing.

7. What happens if I receive the wrong item?

If we ship you the wrong product, contact us at sales@africandronesolution.co.za within 14 days of purchase with your order number and a description of what you received. You will get a full refund (including your original shipping fee) or the correct item sent to you at no extra cost, whichever you prefer.

As with damaged items, we arrange and pay for collection of the incorrect item — you pay nothing to return it.

8. Items that cannot be returned

For safety and regulatory reasons, drones that have already been registered with the South African Civil Aviation Authority (SACAA) or used for commercial flight operations cannot be returned. Custom-built or made-to-order camping trailers and caravans (built to your specification) cannot be returned once production has started, unless faulty.

Consumable or hygiene-sensitive items (e.g. spray nozzles, batteries that have been charged/used) must be unopened and unused to qualify for a return.

9. Defective products and warranty claims

If your product develops a fault within its manufacturer warranty period (see the product page or your invoice for the applicable warranty length), contact us immediately at sales@africandronesolution.co.za. We will repair, replace or refund the item in accordance with the Consumer Protection Act (CPA), 68 of 2008, and the applicable manufacturer warranty terms — at no cost to you where the fault is not caused by misuse.